Privacy Policy

Last updated: 30 August 2025

At Tax Is Easy (Pty) Ltd, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and what rights you have under the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Who We Are

Tax Is Easy (Pty) Ltd
Reg. No: 2025/566006/07
Address: 4 Janie, Guldenpark, Gulden Crescent, Strand, 7140, Western Cape
Email: info@taxiseasy.co.za | Phone: +27 76 151 9894
Website: www.taxiseasy.co.za

2. Information We Collect

• Identity Information: Full name, ID number, company registration number.
• Contact Information: Email, phone, address.
• Business & Tax Information: Tax reference numbers, financial statements, CIPC records.
• Service Documents: Bank statements, invoices, payroll records, VAT returns, SARS correspondence.
• Website Data: Pages visited, device/browser type (non-identifiable analytics).

3. How We Use Your Information

• Deliver accounting, tax, payroll, VAT, and administrative services.
• Comply with legal obligations (SARS, CIPC, UIF, COIDA).
• Communicate about services, billing, and compliance deadlines.
• Maintain internal records and manage client accounts.
• Improve our website, services, and client experience.

4. Legal Basis for Processing

• Your consent (e.g., signing our POPIA Consent Form).
• The performance of a contract (your engagement with us).
• Legal obligations under South African law.
• Legitimate interests (service improvement, fraud prevention).

5. Sharing Your Information

We will never sell your information. We may share it only with:

• Authorised Operators: Google Workspace (email & storage), Xneelo (website hosting), PayFast (payment processing).
• Regulatory Authorities: SARS, CIPC, Department of Labour, Compensation Fund when legally required.
• Third Parties You Authorise: Only with your written consent.

6. Cross-Border Data Transfers

Some personal information may be stored or processed outside South Africa (e.g., cloud hosting in the EU/US). Where this happens, we ensure comparable protection in line with POPIA through contractual and technical safeguards.

7. Security Measures

• Encryption in transit and at rest.
• Role-based access controls.
• Secure cloud storage with access logs and monitoring.
• Regular backups and periodic security reviews.

8. Data Retention

We keep personal information for a minimum of 5 years after the end of the financial year in which it was processed, or longer if required by law. After this period, it will be securely deleted or anonymised.

9. Your Rights

Under POPIA, you have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion (where legally applicable).
• Object to processing for certain purposes.
• Lodge a complaint with the Information Regulator.

10. How to Contact the Regulator

Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg/

11. Data Breach Notification

In the unlikely event of a data breach, we will notify affected individuals and the Information Regulator within 72 hours of becoming aware, providing details of the breach and steps taken to mitigate it.

12. Compliance & Information Officer

Tax Is Easy (Pty) Ltd is registered with the Information Regulator under registration number 2025-061661.
Our appointed Information Officer is Keanu Deago Victor (CEO).
The Information Officer is responsible for monitoring compliance, handling requests, and ensuring lawful processing of all personal data in line with POPIA.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of the last update clearly shown.

Download our POPIA Consent Form: Click here